Emerald Cruises 2023 - 2024

96 Scenic Cruises International GmbH: terms and conditions of travel applicable to ocean cruises and river cruises (package holidays) (Germany) Please read these terms and conditions of travel carefully before you book. These apply to all bookings made from 1 March 2021 and govern, to the extent effectively agreed, the contractual relationship between you and Scenic Cruises International GmbH (hereinafter referred to as “SCENIC”) in addition to the statutory provisions. For flights the conditions of carriage of the operating air carrier apply in addition; in the case of scheduled flights with international airlines also the general conditions of carriage apply, which are available from your travel agent or online. Before you enter into a package travel contract, we are required by law to provide you with the significant details of your package holiday and to notify you of your rights under EU Directive 2015/2302. • Information on your package holiday is set out in the general and specific descriptions of travel services and in these terms and conditions of travel. • Your rights under EU Directive 2015/2302 are set out at the end of these terms and conditions in the standard form required by law. Please take note in particular of the following information: • If, for any reason, you cancel your holiday, cancellation charges will apply. In cases provided for in these terms and conditions, we may also cancel your booking. • You may make amendments to your booking but there will be a charge for this. • We recommend that you take out travel insurance that is appropriate to your needs. • We are responsible for your package holiday in accordance with these terms and conditions of travel and in the case of defective performance will pay compensation when appropriate. 1 GENERAL The following terms and conditions of travel form, together with the general information and tour specifications in our travel brochure, your contract with Scenic Cruises International GmbH, phone: 0800 554 1415, email: info@scenic.eu, hereinafter referred to as “SCENIC”, with a registered business address of Wallbrunnstrasse 24, 79539 Lörrach, Germany. SCENIC operates river and ocean cruises and shore excursions (accompanied tours) in accordance with the following terms and conditions under the brands Scenic Luxury Cruises & Tours and Emerald Cruises. All references in these terms and conditions of travel to “holiday”, “booking”, "cruise”, “travel/tour” or “arrangements” refer to these travel services unless otherwise stated. In these terms and conditions of travel, “traveller”, “passenger”, “you” and “your” means all persons named in the booking (including all persons who are added or substituted at a later date) and “we” “us” and “our” means SCENIC. In these terms and conditions, headings are intended exclusively for ease of overview and not to be binding as regards the substance or the interpretation of the clauses. The terms and conditions of travel shall be effective if provided to the traveller before or on entering into the contract. The terms and conditions are included with the travel brochure provided to the traveller / given to the traveller in the travel agency and, in addition, provided again together with confirmation of receipt of the booking enquiry. 2 TRAVEL CONTRACT, CONCLUSION OF THE CONTRACT (1) By making a travel booking, the traveller makes a binding offer to SCENIC to enter into a travel contract (booking request). The booking may be made in writing or orally. Electronic bookings (by email or online) are made directly with SCENIC or through travel agents and/or their electronic booking systems, contracted by SCENIC to sell its holidays. Where bookings are made electronically, an electronic confirmation of receipt of the booking shall not constitute acceptance of the offer to enter into a contract. (2)The person who makes the booking is the lead traveller; he functions as the contact person also on behalf of all the other travellers listed in the booking. The lead traveller shall be responsible for all contractual obligations of the fellow travellers, on whose behalf he books, as if they were his own, provided always that he has undertaken this obligation by an express and separate commitment. (3)The travel contract comes into effect only on receipt of a written booking advice from SCENIC with effect for all the travellers named in the booking and on the basis of the specifications set out in the travel confirmation/invoice and these terms and conditions of travel. (4) If the content of the booking advice differs from that of the booking, this constitutes a new offer to the traveller. SCENIC shall be bound to this for a period of 10 days from receipt of the booking advice. The travel contract comes into effect on the basis of the new offer where the traveller accepts the offer within this period by express declaration, payment of a deposit or the outstanding amount or by starting the travel. (5)SCENIC wishes to draw your attention to the fact that, according to the German statutory provisions governing package contracts entered into at a distance (e.g. by letter, telephone, email, telemedia or online services), no right of withdrawal exists; only the statutory or contractual rights to terminate the contract apply. 3 SCOPE OF SERVICES (1) SCENIC’s obligation to provide services comprises the transportation and accommodation and any further services agreed for the registered travellers and results exclusively from the content of the booking advice in conjunction with the travel brochure/ catalogue valid for the dates of travel and/or the description of travel including all information and explanations set out therein. Ancillary agreements or other agreements that modify the scope of the contractual services require SCENIC’s written confirmation. (2)Booking offices (e.g. travel agents, tour operators) and service providers (e.g. hotels, transport companies) are not authorised by SCENIC to agree arrangements, provide information or make changes. (3)If a booking office provides the traveller with hotel or local brochures or other information, the information contained therein shall not affect the travel services agreed with SCENIC unless expressly agreed with SCENIC and confirmed by SCENIC. 4 TOUR PRICE AND PAYMENT, INSOLVENCY PROTECTION CERTIFICATE (1) The tour price is based on the cabin category as indicated the travel brochure or catalogue valid for the date of the travel booking and/or the description of travel including all information and explanations set out therein. Upgrades to other cabin types may be available at additional cost. Please note that individual cabin number requests are a request only and cannot be guaranteed. You must check the price of your chosen holiday at the date of booking. Departure taxes are not included in the tour price. These are payable by the passenger locally. (2)The tour price is payable directly to SCENIC by credit card or bank transfer. Unless otherwise expressly agreed with SCENIC, payments to travel agents do not discharge your liability to make payment. (3)To protect travellers' payment SCENIC has arranged insolvency insurance. The certificate of insolvency protection is included with your booking advice. (4) After entering the contract and receipt of the certificate of insolvency protection a deposit is payable which will be credited towards the tour price. The deposit is 20% of the tour price. The deposit must be paid within seven (7) days by bank transfer or credit card to SCENIC’s bank account as specified in the booking advice. The outstanding amount is due no later than 30 days before the start of travel provided that the certificate of insolvency protection has been supplied. Where bookings are made less than 30 days before the start of travel, the full tour price is due immediately on receipt of the certificate of insolvency protection. (5)The electronic travel documents will be sent after full payment has been received and full passport details of all the travel participants registered by the lead traveller have been supplied. 5 FAILURE TO PAY (1) If the traveller does not fulfil his payment obligations within the periods specified, SCENIC may, after having issued an overdue notice to the traveller setting a new deadline for payment and such period expiring without payment being made, terminate the travel contract and claim compensation in the form of a cancellation fee as specified in clause 10 of these terms and conditions of travel. This is without prejudice to the right of the traveller to prove that no costs arose or that the costs were considerably lower. SCENIC reserves the right to pass on to the traveller the additional expenses arising (e.g. bank charges, fees for failed direct debits, debt collection fees) as a result of non-payment or a failure to make full payment and where a formal overdue notice is issued to charge the traveller the cost of such notice. (2)Unless the tour price is paid in full, the traveller shall not be entitled to the travel documents and the provision of travel services by SCENIC. The travel documents that provide the traveller with a legal entitlement towards service providers to provide the travel services are, as a matter of principle, only supplied on full payment of the tour price. 6 VARIATIONS TO THE SERVICES (1) We expressly reserve the right – before confirming your travel – to make changes for objective reasons to the prices and information stated concerning the contractual travel services and to the catalogue particulars and/or description of travel and, in particular, to correct errors. SCENIC will naturally inform the traveller of all changes before entering the contract. (2)Changes to travel services to the services contractually agreed that become necessary after entering the contract are permitted. This applies in particular but is not limited to changes resulting from the particular characteristics of shipping. This is conditional on the changes being insignificant within the meaning of section 651f, subsection 2, of the German Civil Code, SCENIC not acting in bad faith in their introduction, and the changes being reasonable and not affecting the overall design or the overall character of the booked travel. The same applies in particular also to changes to sailing times and port stays and/or to routes (in particular for safety or weather reasons), which are a matter exclusively for the captain responsible for the vessel to decide. This shall be without prejudice to any warranty claims of the traveller. SCENIC and/or its agents shall inform the traveller of such a change to the services in a clear, comprehensible and prominent manner on a durable medium (e.g. by letter, fax or email) without delay on becoming aware of the reason necessitating the change and before the start of travel, as provided for in section 651f, subsection 2, of the German Civil Code. If objections to the changes are raised, the booking advice shall prevail. (3)If after entering the contract SCENIC can provide the travel only with a significant alteration to one of the main characteristics of the travel services or cannot meet special requirements requested by the passenger which have become contractually agreed, SCENIC is entitled before the start of the travel to propose to the customer a corresponding contractual change or, at its discretion, to offer the customer an alternative tour (substitute travel) (section 651g of the German Civil Code). SCENIC may, before the start of the travel, require the traveller within a reasonable period specified to accept the significant variations to the contract or to terminate the contract without paying a cancellation fee. In the notification of the changes, SCENIC shall expressly draw the traveller's attention to this deadline. The traveller may respond to the notification by either accepting the contractual change, requesting to participate in substitute travel, where this was offered to him, or terminating the contract without a fee. If the traveller does not respond or does not respond within the specified period, the amendment notified is deemed accepted. This shall be without prejudice to any warranty claims, however, if the amended services are not in conformity with the contract. (4) The traveller must be bear and/or reimburse any additional expenses arising by reason of a quarantine beyond the scope of SCENIC's responsibility. (5)Please note that the allocation of seats by airlines is limited by the number of seats available in each category. Airlines accept changes to advance seat reservations until shortly before departure. Further, seat reservations are possible, at the earliest, when flight times have been published. In addition, in accordance with official safety rules, certain seats, in particular those in the emergency exit rows with greater legroom (XL seats), cannot be reserved for all categories of traveller. 7 CHANGES TO THE TRAVEL ROUTE (1) Following the start of travel, SCENIC shall inform travellers without undue delay within a reasonable period of any changes to the route of their ocean or river cruise (hereinafter both ocean cruises and river cruises are referred to as a “cruise”). (2)Circumstances that can result in a change to the travel route or cruise, in particular for safety or weather reasons, are, for example, high or low water levels in a waterway or port, ports or locks that are closed, storms, stormwarnings and unforeseen circumstances beyond the control of SCENIC. Changes to the travel route or cruise may, in addition, include: (a)the use of substitute vessels for part or all of the cruise; (b)cabin changes on a vessel; (c)additional embarkations and disembarkations; (d)changes to the destinations to be visited and to departure and arrival times; (e)a reduction or increase in the period of stay in a particular location. This shall be without prejudice to any warranty claims. 8 PRICE CHANGES (1) SCENIC reserves the right to change the price stated and confirmed in the booking subject to the following conditions. (a)The period between the date the contract was entered and the agreed date of travel Booking conditions